ju99 Terms & Conditions
This page contains the complete rules for using the ju99 platform, including account policies, bonus conditions, and payment guidelines — please read carefully before using our services.
Introduction & Consent
These Terms and Conditions ("Terms") form a binding agreement between ju99 and every individual ("Member" or "you") who uses the ju99 website, application, or any digital service ("Platform"). By accessing the Platform or registering an account, you confirm that you have read, understood, and agreed to comply with these Terms in full.
ju99 reserves the right to modify or update these Terms at any time. Continued use of the Platform after any changes constitutes your acceptance of the updated Terms. We therefore recommend reviewing this page regularly.
1. Account Registration & Eligibility
1.1 Age Requirement
To open an account and use any service on the ju99 platform, you must be at least 21 (twenty-one) years of age. By registering an account, you declare that you meet this age requirement. ju99 may request documents to verify your age at any time.
1.2 One Account Policy
Only one account may be opened per person, household, address, device, or IP address. Creating multiple accounts is strictly prohibited and may result in permanent closure of all associated accounts.
1.3 Registration Information
You must provide accurate, complete, and up-to-date information when registering an account. Providing false or misleading information may result in account cancellation and forfeiture of your balance. It is your responsibility to notify the ju99 support team immediately of any changes to your information.
1.4 Eligibility Restrictions
The following individuals are not eligible to use the ju99 platform:
- Anyone under the age of 21;
- Residents of countries or regions where online gaming is prohibited by law;
- ju99 employees, their family members, or employees of affiliated companies;
- Anyone whose account has previously been closed due to fraud or breach of rules.
2. Account Security
It is your responsibility to keep your account login details completely confidential. Sharing your credentials (username, password) with any third party is strictly prohibited. You are responsible for all activity carried out through your account.
ju99 will never ask for your password. If any person or email claims to be from ju99 and requests your password, treat it as a fraudulent attempt and report it to us immediately.
2.1 Identity Verification (KYC)
ju99 may request a national ID card, passport, or other documents for identity verification at any time. Withdrawals may be held until verification is complete. Refusing to provide the required information may result in temporary or permanent account closure.
3. Deposits & Withdrawals
3.1 Accepted Payment Methods
ju99 currently accepts transactions through the following Mobile Financial Services (MFS):
- bKash — Bangladesh's leading mobile banking service;
- Nagad — the postal department's mobile financial service;
- Rocket — Dutch-Bangla Bank's mobile wallet service;
- Upay — UCB's mobile financial service.
3.2 Limits & Processing Times
The following limits apply across all payment methods:
Maximum deposit limits may vary depending on the method and your account level. Withdrawal requests are generally processed within 5 to 30 minutes, though additional time may be required for identity verification or security review.
3.3 Third-Party Payments
Deposits and withdrawals may only be made through the registered member's own MFS account. Transactions using a third party's account are prohibited. Violation of this rule may result in balance confiscation and account cancellation.
3.4 Currency
All transactions on the ju99 platform are conducted in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are not supported.
4. Bonuses & Promotions
4.1 Welcome Bonus
A 150% welcome bonus is available on your first deposit at ju99, up to a maximum of ৳20,000. Examples are shown below:
- Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500;
- Deposit ৳28,000 → Bonus ৳20,000 (maximum limit) → Total balance ৳48,000.
4.2 Wagering Requirement
Winnings from bonuses must meet the specified wagering requirement before withdrawal. The wagering requirement for the welcome bonus is 20 times the bonus amount — applied to the bonus amount only, not the deposit amount.
4.3 Bonus Usage Rules
- A bonus may only be usable on specific games — the detailed conditions for each offer will be stated separately.
- Bonus balance cannot be withdrawn before the wagering requirement is met.
- Multiple bonuses cannot be used at the same time, unless stated otherwise in the specific offer terms.
- In cases of bonus abuse or fraudulent use, the bonus may be cancelled and any associated winnings forfeited.
- ju99 reserves the right to modify, suspend, or cancel bonus offers at any time.
4.4 VIP Program
The ju99 VIP program has four tiers. Each tier comes with various benefits including weekly cashback:
- Bronze — up to 0.2% weekly cashback;
- Silver — up to 0.4% weekly cashback;
- Gold — up to 0.6% weekly cashback;
- Platinum — up to 0.8% weekly cashback.
VIP tier progression is determined by gaming activity and loyalty. Cashback terms and conditions apply separately to each tier.
5. Gameplay Rules
5.1 Fair Play Policy
All games on the ju99 platform operate under a fair play policy. Game outcomes are determined by a Random Number Generator (RNG), which ensures impartiality. Any account found to be manipulating or interfering with game results will be cancelled.
5.2 Betting Limits
Each game has a set minimum and maximum bet limit, which will be clearly displayed in the game interface. Bet limits may differ when playing in bonus mode.
5.3 Technical Issues
If a game is left incomplete due to a technical error or disconnection, ju99 will review the relevant game result and make a decision. In such cases, ju99's decision is final.
5.4 Sports Betting
The ju99 sports betting section allows you to place bets on various sports including cricket, football, and kabaddi. Once a bet is confirmed, it cannot be cancelled unless otherwise applicable in specific circumstances.
6. Prohibited Activities
The following activities are strictly prohibited and may result in account cancellation:
- Creating multiple accounts to take advantage of bonuses ("bonus abuse");
- Using any betting software, bots, or automated systems;
- Collectively exploiting bonuses ("collusion");
- Engaging in money laundering or any illegal financial activity;
- Attempting to interfere with the platform's security systems or technology;
- Using a false identity or operating an account in a third party's name;
- Harassing or disrespecting other users;
- Identifying technical vulnerabilities in the platform and exploiting them for unfair advantage.
ju99 uses advanced technology to detect fraudulent activity. Accounts may be temporarily suspended while an investigation into any suspicious activity is ongoing. If fraud is proven, all balances and winnings will be forfeited.
7. Responsible Gaming
ju99 places the highest priority on responsible gaming. Enjoy gaming as a source of entertainment — not as a solution to financial problems. Play within your means.
7.1 Limit-Setting Features
Members can set deposit limits, loss limits, or session time limits from within their account. Using these features helps you maintain healthy gaming habits.
7.2 Self-Exclusion
If you feel that gaming is getting out of your control, you can contact us to activate a temporary or permanent self-exclusion. While self-exclusion is active, logging in to your account or placing bets will not be possible.
7.3 Protection of Minors
It is every parent's responsibility to keep minors away from gaming. Use parental control software on your devices and keep your account details secure.
8. Privacy & Data Protection
ju99 takes the protection of your personal information very seriously. The platform uses SSL encryption technology to keep all data transmissions secure.
8.1 Data Collection & Use
The information you provide will be used solely for the purposes of delivering services, verifying identity, preventing fraud, and meeting legal obligations. Information is not sold or transferred to third parties, except where required by legal obligations.
8.2 Cookie Policy
The ju99 website uses cookies to help improve the user experience. Cookies can be managed through your browser settings, though disabling cookies may cause some services to not function correctly.
To learn about our full privacy policy, please visit the Privacy Policy page.
9. Limitation of Liability
To the maximum extent permitted by law, ju99 will not accept liability for the following:
- Losses arising from technical issues, interruptions, or data loss on the platform;
- Losses arising from a member's negligence or breach of these Terms;
- Disruptions caused by third-party service failures (payment gateways, internet connectivity);
- Unforeseen circumstances (force majeure) — natural disasters, cyber attacks, etc.
The ju99 platform is provided on an "as-is" basis. No express or implied guarantee is given regarding uninterrupted service or freedom from errors.
10. Account Suspension and Cancellation
10.1 ju99's Authority
ju99 may temporarily or permanently close any account without prior notice in the following circumstances:
- Violation of any clause of the terms and conditions;
- Fraudulent or unlawful activity;
- Failure to verify identity or providing false information;
- Account remaining inactive for an extended period.
10.2 Cancellation at Member's Request
You may close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed, however all bonus balances will be forfeited.
10.3 Inactive Accounts
For accounts that have been inactive for an extended period, ju99 reserves the right to impose an inactivity fee or close the account. The specific policy on this matter is updated from time to time and members are notified by email.
11. Governing Law and Dispute Resolution
These terms and conditions will be interpreted and governed in accordance with applicable law. Any dispute between ju99 and a member will first be attempted to be resolved through negotiation.
11.1 Dispute Resolution Process
If you have a complaint or dispute, please first write to us in detail at [email protected]. Our support team will review the matter as soon as possible and attempt to find a resolution.
11.2 Severability of Terms
If any clause of these terms and conditions is found to be legally unenforceable or invalid, only that clause will be rendered ineffective — the remaining terms and conditions will remain in full force.
12. Contact
If you have any questions, comments or complaints regarding these terms and conditions, our support team is always ready to help:
- Live Chat: Support is available 24/7 in Bengali and English;
- Email: [email protected]
We take every query seriously and try to respond as quickly as possible.