Our commitment to responsible gaming — stay safe with ju99
ju99 believes that entertainment should always be safe and controlled. Our responsible gaming tools and guidelines help ensure a healthy and enjoyable experience for you.
Why is responsible gaming important?
At ju99, we see online betting and casino games as a form of entertainment. But like any entertainment, it is important to stay within limits. Responsible gaming means keeping control of your time, money and state of mind, and treating gambling purely as a source of enjoyment.
Most players gamble responsibly. However, for some people gambling can become a problem. ju99 offers various tools and support to protect you and your loved ones. On this page you will find out how to stay safe and where to seek help if things go wrong.
Important: ju99 is for players aged 21 and over only. Use of this platform by minors is strictly prohibited. Please make sure your account does not fall into anyone else's hands.
ju99's Protection Tools
We give you full control — from deposit limits to self-exclusion.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, the limit takes effect immediately. To increase a limit, you must wait at least 7 days — this protects you from impulsive decisions.
Time Limits & Breaks
Set a daily session time. When the time is up, the system will alert you. You can also take a "cooling-off" break of 24 hours, 72 hours or 30 days. While the break is active, you will not be able to place bets or make deposits.
Self-Exclusion
If you feel gambling is getting out of control, you have the option to close your account for anywhere from 30 days to permanently. When self-exclusion is active, promotional emails are also stopped. This is the most powerful tool for keeping yourself protected.
Review Activity History
You can view a complete history of all your bets, deposits, withdrawals and time spent at any time. Understanding your own patterns is the first step in responsible gaming. If in doubt, review and analyse your own history.
Account Security
Use a strong password and never share your account with anyone. If you suspect someone is playing under your identity, notify us immediately at [email protected]. All your information is secured with SSL encryption.
24/7 Support Centre
For any questions or help related to responsible gaming, contact us via live chat or email. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
21+ Age Restriction Policy
Only individuals aged 21 or over may register and play at ju99. We may ask for proof of age during account verification. Registering with false information may result in the account and all winnings being forfeited.
Our request to parents — please use parental control software on your devices to ensure your children or underage family members cannot access ju99 in any way. Always keep your login details private.
Filtering software such as Net Nanny or Qustodio is recommended to protect minors.
Protection for Your Family
- Do not share your account password with any other family member.
- Always log out after playing on a shared device.
- Keep parental controls enabled on devices used by children.
- If you notice any suspicious activity on your account, contact us immediately.
Warning Signs of Problem Gambling
If you notice the following signs in yourself or someone you know, prompt action should be taken. These signs may indicate a problem:
- Spending beyond your budget on gambling and placing more bets to recover losses.
- Losing interest in family, friends or work, and hiding your gambling.
- Gambling with borrowed money or money taken from others.
- Repeatedly trying to stop or cut back on gambling but failing.
- Feeling restless, irritable or anxious when unable to play.
- Using gambling as a way to escape everyday problems or stress.
- Playing beyond your set budget or for longer than planned.
- Experiencing problems with sleep, eating or physical health due to gambling.
If any of these signs apply to you, take a break and contact us. Asking for help is a sign of strength.
Tips for Safe & Enjoyable Gaming
- Set a budget: Before each session, decide on a fixed amount that you can afford to lose without it affecting your daily life.
- Think of it as entertainment: Treat gambling as the cost of entertainment, not a source of income.
- Don't chase losses: If you lose, end the session. Placing more bets to recover losses is dangerous.
- Stick to your time limit: Set a clock or alarm and take a break when the time is up.
- Don't play when emotional: Never place bets when you are angry, depressed or under the influence of alcohol.
- Spend time on other activities: Invest time in family, friends and hobbies — life is not limited to gambling.
- Take regular breaks: Take breaks during long sessions and review your activity after each session.
- Use the tools: Use ju99's limit and break tools proactively — before a problem arises.
Need support? We're here
If gambling becomes a problem, don't delay in seeking help. ju99's support team is always by your side.
Live Chat Support
Connect with our live chat seven days a week, twenty-four hours a day. Discuss anything in Bengali — responsible gaming, account limits or self-exclusion. Taking that first step to ask for help is the hardest part — we don't judge.
Contact by Email
Send any responsible gaming requests or concerns directly by email. We provide support in both Bengali and English. Our email address: [email protected]
Seek professional help
Alongside ju99's internal support, professional counselling is highly effective in overcoming gambling problems. Reach out to a mental health specialist or counsellor in Bangladesh. Family support combined with professional guidance together produce the best results.
Frequently Asked Questions
Enjoy the best games at ju99 — responsibly
Know your limits, stick to your budget and play for the enjoyment of it. Casino, cricket betting or slots — all in one platform.