ju99's Privacy Policy

ju99 collects user information in several ways. The main sources of data collection are described in detail below:

ju99 never sells, rents, or shares your personal information with third-party advertisers for commercial purposes. However, in the limited circumstances below, specific information may be shared with specific parties:

• Payment processors: The minimum financial information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective mobile banking platforms.
• Technology partners: Necessary information may be shared with technology service providers that assist with platform operations, security, and maintenance. They all operate under strict confidentiality agreements.
• Legal obligations: Required information may be disclosed in response to a court order, legal process, or government directive.
• Fraud prevention: Specific information may be provided to relevant authorities to assist in preventing suspicious activity or financial crime.
• Business restructuring: If there is any change in ju99's ownership or management, information may be transferred to the new authority, who will also be bound by this same privacy policy.

Your information will not be shared with third parties for any reason other than the limited circumstances described above. We always treat your privacy with the utmost importance.

ju99 uses the latest security technologies and practices to keep your personal information safe. The key components of our security framework are listed below:

• SSL/TLS encryption: All data transfers between your browser and our servers are protected using advanced encryption technology.
• Restricted access: Only authorised staff can access your information, and they have access only to the data required for their role.
• Regular security testing: Regular security audits are carried out to identify and address system vulnerabilities.
• Secure data storage: All data is stored in encrypted form on secure servers and is backed up regularly.
• Two-factor authentication: An additional layer of security is provided to prevent unauthorised access to accounts.

While we take every security precaution, transmitting information over the internet is not entirely risk-free. We continue to improve our security measures on an ongoing basis.

We retain your personal information only for as long as it is necessary or legally required. Retention periods for different types of information are as follows:

• Account information: Retained while the account is active and for a set period after it is closed. Financial transaction records are kept for the long term in accordance with statutory requirements.
• Transaction information: Transaction history is retained for the long term for financial transparency and audit purposes.
• Technical logs: Technical logs are retained for a short period for security monitoring and troubleshooting, after which they are automatically deleted.
• Communication records: Customer service communication history is retained for the period required.

Once the set retention period ends, data is securely deleted or anonymised so that it can no longer be linked to any individual.

We may update this privacy policy from time to time. This policy may change due to changes in our services, legal requirements, or security improvements.

If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email address
• By updating the date on the revised policy page

If you continue to use ju99 after any changes, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.